Journal Entry: Fri Jun 7, 2013, 9:31 AM
DA doesn't always make sense!!!
For awhile now I have been buying points and using them for a premium membership. Because the only way you could do the 3 month option was with points. I don't want to do a 1 year membership, for one.. I don't have a lot of money and 2. I don't know if I will want a premium membership in a year.
I don't want the 1 month automatic payments either. I have had bad luck with automatic payments in the past. My cable company double billed me. Sure they gave it back, but I had a few things bounce in the meantime. And they told me that they were not responsible for that, they only had to give me the money they took by mistake. And that I needed to work it out with the bank. And that was not the only time something bad happened with auto payments. So they are not for me.
I thought it was dumb that you could not do a 1 time for the 3 month option but I went ahead and bought points. And have been doing it that way for awhile.
The last time I tried to use my points for the 3 month... that option was gone. You could only do a year with points. I didn't have enough for a year and didn't want a year anyway. No 1 month for points and no 3 month. But you could buy a gift of 3 month for someone with points, just not yourself.... DUMB
So I wrote a complaint... and they told me I could do the auto payments, or the one year. Then asked me if they can mark my issue as solved.... UHHH NO! because its not solved!
I wrote back that I bought the points to use for a membership in the first place and told them how stupid it was that you cant used points that DA already got cash for. Told them I could not afford to add more money for a years membership and I didn't want one anyway. Told them no auto payments.
Next reply was that I could find someone I trusted on DA and send them the points and have them gift me a 3 month, or make a 2nd DA account and gift my other account. Or send him the points and he would gift me the 3 month... can he now mark my issue as solved... lol
By the time I got the reply, I had already used an old account that I forgot I had and gifted myself the 3 month. But it makes no sense for them to tell you to do it that way. Why not just have the option so you can do a simple click???? The outcome is the same but they want you to take the long way. What are they expecting too gain???? You trust the wrong person and lose your points and have to buy more? You say screw it and just get the 1 year? Or you do the 1 month because with that option some people just forget to cancel it and it takes awhile to figure out what that small withdrawl is for.
So once I had my 3 month, they wanted to mark my issue solved. I told them that the person helping me was as helpful as he could be. He could not change the way DA did things. I told them not to mark it as solved. They can keep it as a complaint because until they fix it and put that option back... it will never be solved.
The one thing that they never did was offer to give me my money back for the points that I purchased to use for the 3 month.
Am I wrong? To think its really stupid to tell members to take the long way to get to the same outcome, to have a 3 month for points gift option but you cant get it for yourself. I think it is really dumb. It wont be that difficult next time because I remembered the other account. But I should not have to do it that way. I don't really take advantage of the premium stuff anyway. I just like feeling like I am contributing in a small way. But I don't know if I will get another premium, DA is really changing and not for the better.
Listening to: Voices in my head
Reading: nothing right now
Watching: Computer screen
Eating: Nothing right now